Here you will find all the information you need as a current or prospective tenant

Emergency Contacts / Urgent Repairs

Tonys Plumbing & Hot Water Service – 0412427357
Ken Barnes Plumbing – 42269188
Illawarra Hotwater – 4226 4400
Easther Electrical – 0404 994 695
Jet Locksmith Services – 4229 2346
SES – 132 500


No Power

Have you contacted your power company?

There may be a fault in the street

Have you checked with a neighbour?

If you rent within a block of units it may be the Body Corporate that needs to be contacted for action.

Have you checked your fuse box?

There may have been an overload and the safety switch has been activated and needs resetting.

Have you checked that one of the appliances is not faulty?

Unplug all appliances in the house. Reset the safety switch in the meter box. Plug in the fridge and turn on the powerpoint, check the safety switch. If the safety switch clicks off then you know that there is a fault with the fridge and you need to get it repaired. Otherwise connect one appliance at a time until the faulty appliance is located.

You will be charged a service fee if an electrician is required and finds a fault with one of your appliances.


No Hot Water

Is your system Gas or Electrical?

Have you arranged for the connection of your Gas or Electricity to the property?

If it is an Electrical Hot Water System

Have you checked to see if your hot water system needs refilling/topping up?

There is normally a copper valve on electric hot water systems and an overflow pipe – Pull up this lever until a flow of water starts coming out of the overflow pipe. Check the fuse in the meter box to make sure it is turned on.

Have you checked that the water tap on the hot water system itself is turned on?

If it is a Gas Hot Water System

Have you checked to see if your pilot light has gone out?

Some units can be easily relit – others may require a tradesperson. Check to see if the valve on the gas meter is turned on.


Lights Or Power Points Not Working

Have you checked your fuse box?

If there has been an overload the safety switch may need resetting.

Check to see if the light globe is blown.

Try the appliance in a different power point.


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